Terms of Service

THIS TERMS OF SERVICE (THE “AGREEMENT”, “TERMS OF USE”, “TOU” OR “TOS”) IS A LEGAL AGREEMENT BETWEEN YOU AND KNOOL (“KNOOL”, “WE” OR “US”) REGARDING ONLINE SERVICES AND WEBSITE LOCATED AT WWW.KNOOL.AI (THE “SERVICE”).

 

You are eligible to use the Service if you are 18 years and older. 

 

I. GENERAL PROVISIONS

 

A. Knool means either the Service or Knool Inc., a legal entity registered under the laws of the United States of America

 

B. In order to use features of the Service, you must agree to these Terms of Use.

 

C. We reserve the right at all times to remove or modify any part of this TOS unilaterally. We shall notify you by e-mail or via the Service about the amended and restated TOS to ensure that you stay informed of any such amendments and restatements. Your use of the Service after the date of notification or the effective date of changes indicated in the notification shall mean your acceptance of the amended and restated TOS, unless you accepted them otherwise earlier. In case you use a corporate account, only the administrator of that corporate account will be notified. The administrator of the corporate account and not Knool is solely responsible for further notification of changes to other members of the corporate account.

 

D. By using the Service, User: (i) agrees to be bound by this TOS; (ii) acknowledges and agrees that User is not relying on any representation, guarantee, or statement to access the Service or to utilize Supplementary Service, other than as expressly set forth in TOS; and (iii) represents and warrants that User is lawfully able to enter into contracts. In addition, the person agreeing to this TOS on behalf of a business or other legal entity hereby represents and warrants that such person authorized and lawfully able to bind that business or entity to this TOS. If you don’t want to be bound by the terms hereof you shall stop using the Service and delete all your existing accounts on the Service. Your continued use of the Service means you complete acceptance of this Agreement.

 

E. The Service represents a website and technology platform for summarization, data visualization, data tagging, and workflow automation allowing a registered User to process various legal documents and make use of technologies available at the Service. The “User” means any person accessing the Service.

 

F. Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferrable, freely revocable license to use the Service for your personal use. We reserve all rights not expressly granted herein in the Service.

 

II. REGISTRATION

 

A. To access and use the Service you must be a legal entity or an individual who can enter into legally binding contracts.

 

B. You must not access and use the Service if you reside or have business activities in the territory included in the economic and financial sanctions lists maintained by OFAC and/or EU, or are subject to such sanctions in any other way, or if we have previously banned you from accessing and using the Service and/or closed your account on the Service.

 

C. In order to use the Service you must create an account either on your own or by invitation of another User, and provide certain information about yourself. You agree to provide true, accurate and complete information as prompted by the registration form and all forms you access on the Service, and to update this information to maintain its truthfulness, accuracy and completeness. Knool use of information provided by Users is governed by our Privacy Policy, and User consent to all actions that Knool takes with respect to User information consistent with such Privacy Policy. You are responsible for maintaining confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You warrant and undertake to us that any person using the Service with your username and password is you or is authorized to act for you. You agree to notify us immediately if you suspect any unauthorized use of your account. Knool will not be liable for any loss that User may incur as a result of someone else using User’s username or password, either with or without User’s knowledge.

 

D. We may, but are under no obligation to, subject you to an extensive vetting process before you can register on the Service and during your use of the Service, including but not limited to verification of identity and comprehensive criminal background check, at the regional, national and local level, using third party services as appropriate. You hereby give us consent to conduct background checks as often as required in compliance with applicable laws and regulations, as well as our internal policies without any notice.

 

E. We cannot confirm that each person using the Service is who he, she or it claims to be and therefore, we cannot and do not assume any responsibility for the accuracy or reliability of the identity or background check information or any other information provided through the Service.

 

F. When interacting with the Service you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other people whom you do not know. Neither Knool nor its affiliates or licensors shall be responsible for the conduct, whether online or offline, of any User of the Service and you hereby release Knool and its affiliates or licensors from any liability related thereto. Knool, its affiliates and licensors will not be liable for any claim, injury or damage arising in connection with your use of the Service.

 

III. BILLING AND PAYMENT

 

A. The fee for each Supplementary Service purchased on the Service and fee currency is indicated in the specific section of the Service. The fee is paid to Knool by payment means available at the Service or as agreed otherwise. The User may also accept Supplementary Services orders by email and such orders shall contain specific terms of payment and other agreed terms.

 

B. Knool has the right to seek reimbursement from you, and you will reimburse Knool, if Knool discovers a fraudulent transaction, erroneous or duplicate transaction.

 

C. To the maximum extent available pursuant to applicable law you hereby waive any right to seek refund for any Supplementary Service purchased on the Service.

 

D. The Service operates in various currencies. Knool is not responsible for currency fluctuations that occur when billing or crediting a credit or debit card denominated in a currency other than the currency indicated on the Service, nor is Knool responsible for currency fluctuations that occur when sending payment via wire transfer, check or automated clearinghouse to and from User's bank account, credit card account, e-wallet account or any other payment method. Foreign currency conversion is processed at a foreign currency conversion rate which is set in the Service. The exchange rate is updated on a daily basis, but may not be identical to the real-time market rate.

 

E. The fees for Supplementary Services are indicated in User’s account on the Service or on Knool website. These fees may be changed by Knool at its own discretion with contemporaneous notice thereof unless otherwise provided in the separate agreement between you and Knool.

 

F. By selecting ACH debit or credit card as its preferred payment method and by linking User’s bank account or credit card to the online payment service integrated with the Service, the User authorizes Knool to automatically debit the bank account or credit card provided by User for the amounts owed for Supplementary Services.

 

IV. TERMINATION

 

A. Knool reserves the right, in Knool’s sole discretion, to refuse, suspend, or terminate User’s access to the Service and any Services by providing the User with a written or email notice of such termination in case of (a) reasonable demand of state authority (b) in the event User materially violates any limitations under section V (B) below, provided that User does not cure such violation within 14 days after receiving a notice on the violation.

 

B. If Knool terminates User’s access to the Service for violation of this TOS, User will not be entitled to any refund of unused balance in User’s account. If Knool terminates User’s account for any reason, the User is prohibited from registering and creating a new account under User’s name, a fake or borrowed name, or the name of any third party, unless Knool gives express consent thereto. In addition to terminating or suspending User’s account, Knool reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive relief.

 

C. Upon termination, all provisions of this TOS, which, by their nature, shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.

 

V. LIMITATIONS

 

A. The Service may contain profiles, e-mail systems, blogs, message boards, chat areas, newsgroups, forums, communities and/or other message or communication facilities (“Private Areas”) that allow a User to publicly communicate with other Users upon acceptance of communication request. User may only use such communication areas to send and receive messages and materials that are relevant and proper to the applicable Private Area.

 

B. User agrees not to engage in any of the following conduct on the Service:

 

1.  Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others, including Knool staff.

 

2.  Except for use in the ordinary course of business, publish, post, upload, distribute or disseminate any content (“Illegal content”) that is:

- profane, defamatory, infringing, obscene or unlawful topic, name, material or information;

 

- offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals;

 

-  provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner;

 

-  in violation of local, state, national, or international laws.

 

3.  Use the Service for any illegal purpose.

 

4.  Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit the Service, except as expressly authorized by this TOS.

 

5.  Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party (“Copyright infringing content”).

 

6.  Upload files that contain viruses, Trojans, corrupted files, or any other similar software that may damage the operation of another computer.

 

7.  Post or upload any content to which the User has not obtained any necessary rights or permissions to use accordingly.

8.  Remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Service or features that enforce limitations on the use of the Service.

 

9. Advertise or offer to sell any goods or services for any commercial purpose through the Service which are not relevant to the services offered through the Service.

 

10. Use the Service to solicit for any other business, website or service, or otherwise contact Users for employment, contracting or any purpose not related to the use of the Service as set forth herein.

 

11. Conduct or forward surveys, contests, pyramid schemes, or chain letters.

 

12. Impersonate another person or a User or allow any other person or entity to use User’s identification in order to access User’s account and use any Services unless otherwise provided in the agreement between Knool and the User.

 

13. Restrict or inhibit any other User from using and enjoying the Private Areas.

 

14. Imply or indicate that any statements User makes are endorsed by Knool, without Knool’s prior written consent.

 

15. Use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of the Service.

 

16. Reverse engineer any portion of the Service.

 

17. Hack or interfere with the Service, its servers or any connected networks or disobey any requirements, procedures, policies or regulations of networks connected to the Service.

 

18. Adapt, alter, license, sublicense or translate the Service for User’s own personal or commercial use.

 

19. Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks or rights owned by Knool.

 

20. Use the Service to collect usernames and/or email addresses of Users by electronic or other means.

 

21. Register under different usernames or identities, after User’s account has been suspended or terminated.

 

22. Creating and using multiple Customer accounts by one User, including for the reasons of exploiting content limits, unless such User received a specific prior approval by Knool. In the event of using multiple accounts, Knool reserves the right to treat such accounts as a single account and charge the User with respectable fees according to Knool pricing or distribute a single account limit to multiple accounts of the User.

 

VI. USER CONTENT

 

A. Users are solely responsible for their content uploaded on the Service. Knool is not responsible for the content uploaded by a specific User, however Knool reserves the right at Knool’s sole discretion take appropriate legal action against anyone who, uploads any Illegal content or Copyright infringing content (as defined in Section XXI), including, without limitation, removing the offending content from the Service, suspending or terminating the account of such violators and reporting User to the law enforcement authorities.

 

Knool can enforce such legal action upon:

 

Receiving an order to act against Illegal content issued by any relevant judicial or administrative authorities

 

Knool’s internal investigation based on the complaints to act against Illegal content or Copyright infringing content from third parties according to the Section XXI.

 

Knool’s internal investigation started at Knool’s sole discretion.

 

Knool will conduct the internal investigation through human review of the User content by Knool’s legal team (without any use of algorithmic decision-making systems) in an objective, diligent, non arbitrary and non-discriminatory manner taking into account the rights and legitimate interests of the Users.

 

B. Knool does not display, reproduce and distribute Users’s content to or with any third parties apart from other users authorized by the User who owns the content.

 

Knool and its affiliates, subsidiaries and suppliers who are responsible for functional maintenance of the Service will access encrypted backend data and metadata only under the following circumstances: (a) to the extent it is necessary in order for Knool to provide the User with any of the Services and features of the Service; (b) in order to enable usage of the Service; or (c) in order for Knool to make continuous upgrades and improvements to the Service.  The User hereby grants Knool, its affiliates, subsidiaries and the aforementioned suppliers, a non-exclusive, royalty-free, transferable right to use, display, reproduce and distribute encrypted backend data and metadata exclusively for these listed purposes. 

 

Any and all unencrypted front end data or information that the User uploads or makes available to or via the Service is secure and owned solely by such User.  Knool and its affiliates, subsidiaries and suppliers who are responsible for functional maintenance of the Service will access unencrypted front end data only under the following circumstances: (a) with the User’s express permission in writing; or (b) to the extent it is necessary to comply with any law, regulation, ordinance, or lawful order from a court or other governing body.  

 

For the avoidance of doubt Knool will not use User's content to train or improve any AI models. 

 

C. Upon User’s termination of the Service, Knool will destroy any content User has uploaded.  However, any User that uploads its content on the Service acknowledges and agrees that Knool may be required to preserve content and may also be required to disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal processes, applicable laws or government requests; (ii) enforce this TOS; (iii) respond to claims that any content violates the rights of third parties; or (iv) protect the rights, property, or personal safety of Knool or the public.

 

VII. DATA PROTECTION

 

A. User understands that the technical processing and transmission of the Service, including such User’s content, may involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.

 

B. User’s content is encrypted as follows: Service uses an HTTPS/TLS protocol to protect data in transit between User’s computer and Knool servers, and a 256-bit Advanced Encryption Standard (AES) to protect data at rest.

 

C. Knool employs best practices to secure User data and protect against data breaches.  As an added layer of security, Knool maintains a cybersecurity insurance policy which may cover claims arising from a data breach.

 

VIII. INTELLECTUAL PROPERTY

 

A. All Knool intellectual property rights such as text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that Users see or read through the Service is owned by Knool, excluding any User-generated content licensed to Knool pursuant to this TOS. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. Knool owns all Proprietary Material, as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a collective work under the applicable intellectual property legislation. The Proprietary Material is protected by the domestic and international laws on copyright, patents, and other proprietary rights and laws. User may not copy, download, use, redesign, reconfigure, or retransmit anything from the Service without Knool’s express prior written consent and, if applicable, the holder of the rights to the User content. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without Knool prior permission and, if applicable, the holder of the rights to the User content.

 

B. Knool service marks and trademarks, including, without limitation, Knool logos are service marks owned by Knool. Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owners. User may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner. User acknowledges that Knool may use User's trademarks, service marks, logos and/or trade names for marketing purposes.

 

IX. DISCLAIMER OF WARRANTY

 

A. USER’S USE OF THE SERVICE IS AT USER’S SOLE RISK. ALL SERVICES ON THE SERVICE, INCLUDING SUPPLEMENTARY SERVICES, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. KNOOL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

 

B. UNLESS OTHERWISE PROVIDED IN A SEPARATE AGREEMENT WITH KNOOL, KNOOL MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET USER’S REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY (UP-TO-DATE), OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OR FITNESS OF ANY DOCUMENTS, PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY USER THROUGH THE SERVICE WILL MEET USER’S EXPECTATIONS.

 

C. THE SERVICE IS SECURED BY TAKING APPROPRIATE ADMINISTRATIVE, PHYSICAL, AND TECHNICAL MEASURES FOR PROTECTION OF THE SECURITY, CONFIDENTIALITY AND INTEGRITY OF USER DATA, INCLUDING, BUT NOT LIMITED TO USING CERTIFIED SECURED DATA PROTOCOLS AND ENCRYPTING SENSIBLE DATA (“KNOOL SECURITY”). KNOOL SECURITY IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND KNOOL MAKES NO WARRANTIES THAT THE LEVEL OF KNOOL SECURITY SHALL BE RESISTANT TO POSSIBLE DDOS AND ANY OTHER TYPES OF ATTACKS ON THE SERVICE AND CONSECUTIVELY BEARS NO LIABILITY WHATSOEVER IF THE AVAILABLE LEVEL OF KNOOL SECURITY IS NOT SUFFICIENT TO WITHSTAND ANY OF THE ABOVE MENTIONED ATTACKS.

 

X. INDEMNITY

 

A. User agrees to indemnify, defend and hold Released Parties harmless from and against any and all liabilities, claims, costs, including reasonable attorneys’ fees, incurred by the Released Parties in connection with any third party demand, claims, action, suit, or loss arising as a result of, in connection with, or for (A) any breach by User of this TOS or any use by User of its account or the Service; (B) any fraud or manipulation by User; (C) infringement based on information, data, files or other content submitted by User; (D) credit card fraud based on any information submitted by User; or (E) breach of payment obligations. User agrees to use User’s best efforts to cooperate with Knool in the defense of any demand, claim, action or suit. Knool reserves the right to assume the exclusive defense of any matter subject to indemnification by User at Knool’s own expense.

 

XI. NO WAIVER

 

A. No waiver of any term of this TOS shall be deemed a further or continuing waiver of such term or any other term, and Knool’s failure to assert any right or provision under this TOS shall not constitute a waiver of such right or provision.

 

XII. ASSIGNMENT

 

A. This TOS, and any rights and licenses granted hereunder, may not be transferred or assigned by User, but may be assigned by Knool without restriction or notice.

 

XIII. THIRD PARTY LINKS

 

A. The Service may contain links to third-party websites, advertisers, services, special offers, or other events or activities (“Third Party Services”) that are not owned or controlled by Knool. Knool does not endorse or assume any responsibility for any such Third Party Services or their operators. If User accesses a Third Party Service from the Service, User does so at User’s own risk, and User understands that this TOS does not apply to User’s use of such Third Party Service. User expressly releases Knool from any and all liability arising from User’s use of any Third Party Service. Additionally, User’s dealings with or participation in Third Party Services found on the Service, including payment and delivery of goods, and any other terms (such as warranties) are solely between User and the operators of such Third Party Services. User agrees that Knool shall not be responsible for any loss or damage of any sort relating to User’s dealings with such Third Party Services operators.

 

XIV. FEEDBACK

 

A. Knool welcomes User feedback about the Service. Unless otherwise expressly declared, any communications sent to us by Users are deemed to be submitted on a non-confidential basis. User agrees that Knool may decide to publicize such contents at its own discretion. User agrees to authorize Knool to make use of such contents for free, and revise, modify, adjust and change contextually, or make any other changes as Knool may deem appropriate.

 

XV. CALIFORNIA USERS AND RESIDENTS

 

A. Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Knool must be addressed to our agent for notice and sent via certified mail to: 109 Orange Street, Wilmington, Delaware, 19801, USA.

 

B. California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

 

XVI. CONTENT COMPLAINTS

 

A. If you believe, in good faith, that any content available on the Service is iIllegal content or Copyright infringing content, please send the following information to the Knool through support@knool.ai:

 

1.  A description of the Illegal content or Copyright infringing content, including the URL (Internet address) or another specific location on the Service where the Illegal content is located. Include enough information to allow us to locate the materials and sufficiently substantiated explanation of the reasons why you think an infringement has taken place;

 

2.  Regarding the Copyright infringing content a description of the location where the original or an authorized copy of the copyrighted work exists – for example, the URL (Internet address) where it is posted or the name of the book in which it has been published;

 

3.  Your name and e-mail address unless Illegal content involve sexual abuse, exploitation, child pornography or solicitation of children for sexual purposes;

 

4.  Regarding the Copyright infringing content a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law and you know the real copyright owner or authorized to act on the copyright owner's behalf;

 

5.  A statement by you, made under penalty of perjury, that the information in your notice is accurate and complete;

 

6.  Regarding the Copyright infringing content, an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

 

XVII. GOVERNING LAW

 

A. The laws of the State of Utah, excluding its conflicts-of-law rules, govern this Agreement.

 

CONTACT US

 

These Terms of Service contain our standard terms. If you wish to have any specific terms, please contact us at support@knool.ai